Refund Policy

UjuziHub is committed to ensuring you are satisfied with your purchase. We offer a fair and transparent refund policy as detailed below. All refund requests must be submitted to refunds@ujuzi-hub.com.

You are eligible for a full refund on an individual course purchase if: • You request the refund within 7 days of purchase, AND • You have accessed less than 20% of the course content (lessons viewed) If either condition is not met, we are unable to offer a refund on course purchases. This policy exists to prevent abuse while still protecting learners who purchase a course that does not meet their expectations. Approved refunds are processed within 5–10 business days back to your original payment method.

• You may cancel your subscription at any time. • Cancellation takes effect at the end of your current billing period. • No pro-rata refunds are issued for the unused portion of a subscription period. • Annual subscribers who cancel within 14 days of their initial purchase and have not accessed premium content may request a full refund by emailing refunds@ujuzi-hub.com.

School subscriptions are non-refundable once the school portal has been activated and students have been added. Schools that cancel within 48 hours of subscribing, before activating the portal, may request a full refund.

Mock test purchases are non-refundable once the test has been started. If you experience a technical issue that prevented you from completing a test, contact support@ujuzi-hub.com within 24 hours with details of the issue.

Courses or subscriptions purchased at a promotional or discounted price are eligible for refunds under the same conditions as standard purchases.

When a student receives a refund for a course, the corresponding creator payout for that transaction will be reversed. This may result in a deduction from future earnings.

To request a refund: 1. Email refunds@ujuzi-hub.com with the subject "Refund Request" 2. Include your full name, email address, course or subscription name, and date of purchase 3. Briefly explain your reason for requesting a refund We aim to respond to all refund requests within 3 business days.